Feedback and complaints
Feedback can be positive, critical or simply a request for an explanation. People should not be disadvantaged for speaking up in good faith.
When a complaint is received, the responsible team records it, assesses any immediate safety issue, explains what will happen next and communicates the outcome where appropriate.
What this means
- Use the contact form and choose Feedback or complaint
- Share the safest way for us to contact you
- Avoid sending sensitive personal details until a secure route is agreed
- Contact emergency or protection services first if someone is in immediate danger